Privacy Policy

Effective Date: 14/02/2025

At RiverRock Water Gardens, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or use our services.

 

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and postal address when you fill out a contact form, request a quote, or communicate with us.

• Technical Information: IP address, browser type, and usage data collected automatically through cookies or similar technologies when you visit our website.

• Payment Information: If applicable, payment details will be securely processed and not stored by us directly.

 

2. How We Use Your Information

We use your information to:

• Respond to inquiries, provide quotes, and communicate about your project.

• Deliver our services and manage customer relationships.

• Improve our website and customer experience through analytics.

• Comply with legal obligations or resolve disputes.

 

We will not sell, rent, or share your personal information with third parties for marketing purposes.

 

3. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyse traffic. Cookies help us:

• Understand how visitors interact with our website.

• Store your preferences for future visits.

 

You can manage or disable cookies in your browser settings. Note that disabling cookies may affect website functionality.

 

4. Sharing Your Information

We may share your information with:

• Service Providers: Third-party vendors who assist us in delivering our services, such as payment processors or IT support, under strict confidentiality agreements.

• Legal Authorities: If required by law or to protect our legal rights.

 

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

 

6. Security Measures

We implement robust security measures to protect your personal information, including encryption and secure servers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

 

7. Your Rights

You have the right to:

• Access, update, or delete the personal information we hold about you.

• Opt-out of receiving marketing communications.

• Request that we restrict the processing of your data in certain circumstances.

 

To exercise your rights, please contact us using the details below.

 

8. Links to Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before sharing your information.

 

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at: 07568488223, info@riverrockwatergardens.co.uk. Thank you for trusting RiverRock Water Gardens. Your privacy is important to us!