Frequently asked questions

​

Ponds & Water Features

​

1. What is the maintenance required for a pond or water feature?

Ponds and water features typically require periodic cleaning, water treatments to prevent algae, and pump maintenance. We can provide maintenance plans to keep your feature looking its best year-round.

 

2. Do you offer custom designs for ponds and water features?

Yes, all our ponds and water features are custom-designed to suit your space, style, and preferences. From natural-style ponds to modern fountains, we tailor every detail to your vision.

 

3. How long does it take to install a pond or water feature?

Installation times vary depending on size and complexity. Small features may take a few days, while larger projects like koi ponds can take 1-2 weeks.

 

4. Can you add lighting or other enhancements to my water feature?

Absolutely! We can incorporate LED lighting, waterfalls, fountains, and other features to make your pond or water feature truly unique.

 

5. Are ponds safe for children and pets?

We can design ponds with safety in mind, such as adding shallow areas, covers, or fencing where needed.

 

​

​

Landscaping Services

 

1. What is the difference between soft landscaping and hard landscaping?

Soft landscaping includes services like grass cutting, planting, and garden maintenance. Hard landscaping covers structures like patios, decking, walls, and pathways.

 

2. Do you offer free consultations?

Yes, we offer free consultations to discuss your ideas and assess your outdoor space before providing a detailed quote.

 

3. How long does it take to complete a landscaping project?

This depends on the scope of work. Small projects like turf installation may take a day or two, while larger projects such as patios or fencing may take 1-2 weeks.

 

4. Can you help with garden design?

Yes, we provide expert garden design services to bring your vision to life, combining hard and soft landscaping elements for a cohesive outdoor space.

 

5. Do you use sustainable materials?

We strive to source eco-friendly materials wherever possible, ensuring your garden is beautiful and environmentally responsible.

 

 

 

General Questions

 

1. What areas do you serve?

We provide services across Cambridgeshire, Fenland, Bedfordshire, Norfolk, Suffolk & Essex. Contact us to see if we cover your location!

 

2. Are you insured?

Yes, we are fully insured for all the services we provide, giving you peace of mind throughout your project.

 

3. How do I book a service?

You can contact us via phone, email, or our website’s contact form to book a consultation or service.

 

4. What payment options do you accept?

We accept cash, bank transfers, and most major debit/credit cards.

 

5. Can I see examples of your previous work?

Of course! Check out our portfolio on our website or social media pages for inspiration and to see our quality craftsmanship.

 

Feel free to get in touch if you have any other questions – we’re here to help!